Online Terms & Conditions

VAZIR GROUP – ONLINE TERMS & CONDITIONS

• Introduction
  1. If you buy services on our site you agree to be legally bound by this contract.
  2. These terms and conditions apply only if you are buying services on our site as a consumer (ie for purposes outside of your business, craft or profession). If you are buying services on our site in the course of business, separate business terms and conditions will apply to such purchases. Please contact us for more details.
  3. This contract is only available in English and its terms shall be interpreted according to their meaning given by the English language. No other languages will apply to this contract.
  4. When buying any services on our site you also agree to be legally bound by:
     1. our website Terms of Use  - https://www.vazirgroup.com/legal-documents/terms-of-use/ and any policies and documents referred to in them as available on our site from time to time;
     2. our refund policy available via this link: https://www.vazirgroup.com/legal-documents/refund-policy/;
     3. any separate agreement you have entered into with us or any or of our authorised agents governing the provision of immigration services. Please note that in this case, these Online Terms and Conditions are supplemental to any such separate agreement and that in the event of conflict of any provision between these Online Terms and Conditions and any separate agreement, the terms of the separate agreement shall prevail.
     4. extra terms which may add to, or replace some of, this contract. This may happen for security, legal or regulatory reasons. We will contact you via email if we make any material changes to our terms; and

All of the above documents form part of this contract as though set out in full here.

• Your privacy and personal information
  1. Our Privacy Policy is available at https://www.vazirgroup.com/legal-documents/privacy-policy/
  2. Your privacy and personal information are important to us. Any personal information that you provide to us will be dealt with in line with our Privacy Policy, which explains what personal information we collect from you, how and why we collect, store, use and share such information, your rights in relation to your personal information and how to contact us and supervisory authorities if you have a query or complaint about the use of your personal information.
• Ordering services from us
  1. Below, we set out how a legally binding contract between you and us is made.
  2. You place an order on the site by either checking out via our cart available on our site or by a landing page or microsite, or via a dedicated link which is supplied to you by us or by one of our agents. Please read and check your order carefully before submitting it. You will be able to correct any errors before submitting your order to us.
  3. When you place your order at the end of the online checkout process. when you click on the PAY NOW button or a PAY NOW link , we will acknowledge it by email. This acknowledgement does not, however, mean that your order has been accepted by us.
  4. We may contact you to say that we do not accept your order. This is typically for the following reasons:
     1. we cannot carry out the services (this may be because, for example, for administrative reasons);
     2. we cannot authorise your payment;
     3. you are not eligible for our services;
     4. we are not allowed to sell the services to you; or
     5. there has been a mistake on the pricing or description of the services or we require further information from you.
  5. We will only accept your order when we email you to confirm this (Confirmation Email). At this point:
     1. a legally binding contract will be in place between you and us; and
     2. we will provide the services as agreed during the online checkout process.
  6. If you are under the age of 18 you may only buy services from the site with parent or guardian consent.
• No right to cancel
  1. You have no right to cancel this contract once your order is placed in accordance with clause 3.2 and clause 3.3 above. This does not affect any statutory rights which may be applicable to you if the services we provide you are not fit for purpose or are defective, and this is strictly depending on your country of usual residence
• Refunds
  1. You may have a right to a refund in accordance with our refunds policy and depending on the product terms of the services you have purchased, as set out via this link: https://www.vazirgroup.com/legal-documents/refund-policy/.
  2. If you are entitled to a refund, we will reimburse any payments eligible for refund received from you.
  3. We will make eligible reimbursements without undue delay, and not later than 30 days after the day on which a refund decision has been confirmed by us. Please note that local bank working days may affect the timing of the payment.
  4. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise.
• Carrying out of the services
  • We will carry out the services by the time or within the period agreed during the online checkout process and as set out in the Confirmation Email and/or as otherwise set out in our communications to your and the product specific terms applicable to the services you have purchased. If you and we have agreed no time or period, we will carry out the services within a reasonable time.
  • Our carrying out of the services might be affected by events beyond our reasonable control. If so, there might be a delay before we can start or restart the services, having made reasonable efforts to limit the effect of any of those events and having kept you informed of the circumstances, but we will try to start or restart the services as soon as those events have been fixed.
• Payment
  1. We accept the following credit cards and debit cards: TBC. We do not accept cash or cheques.
  2. We will do all that we reasonably can to ensure that all of the information you give us when paying for the services is secure by using an encrypted secure payment mechanism. However, in the absence of negligence on our part, any failure by us to comply with this contract or our Privacy Policy or breach by us of our duties under applicable laws, we will not be legally responsible to you for any loss that you may suffer if a third party gains unauthorised access to any information that you give us.
  3. Your credit card or debit card will only be charged after your payment is authorised and we have sent you a Confirmation Email.
  4. All payments by credit card or debit card need to be authorised by the relevant card issuer. We may also need to use extra security steps via:
     1. Verified by Visa: https://www.visa.co.uk/pay-with-visa/featured-technologies/visa-secure.html
     2. Mastercard®SecureCodeTM: https://www.mastercard.co.uk/en-gb/personal/safety-security/identity-check.html or
     3. American Express SafeKey: https://www.americanexpress.com/uk/security/safekey/
  5. All payments are due upfront unless otherwise stated in the product specific terms applicable to the services you have purchased. In some cases, some products will have different key stages based on which payments shall be requested from your. Subject to satisfactory achievement of these stages, the payment instalment will be triggered in accordance with the product specific terms and any other separate agreement you may have in place with us.
  6. If your payment is not received by us in accordance with the terms of this contract, we may charge interest on any balance outstanding at the rate of 10% percentage points per year.
  7. All prices are in American dollars ($)(USD) and are exclusive of any applicable VAT, sales taxes or other taxes or any which will apply in addition at the applicable rates.
  8. Any Government fees and charges are in addition to the prices of the services and to be paid by you directly to the relevant Embassy/Department/government authority.
  9. Any services beyond the scope of services that you have purchased will be charged additionally as our prevailing rates. We (our agent(s)) will inform you of the reasons for the additional charges and obtain your prior approval. Any additional services are governed by this contract.
• Nature of the services
  1. The services that we provide to you will be carried out with reasonable care and skill. In addition:
     1. where the price has not been agreed upfront, the cost of the services must be reasonable; and
     2. where no time period has been agreed upfront for the provision of the services, we must carry out the services within a reasonable time.
• Defective services
  • Nothing in this contract affects your legal rights under applicable consumer laws where you are usually resident (also known as ‘statutory rights’). 
  • If the services we have provided to you are defective, please contact us using the contact details at the top of this page and refer to our complaint handling process below and where applicable, our refund policy.
• End of the contract
  • If this contract is ended it will not affect our right to receive any money which you owe to us under this contract.
• Limitation on our liability
  1. General disclaimers
  2. To the extent possible under applicable consumer laws you accept and acknowledge that our services and our site and any content supplied to you via them are provided on an “as is” and on an “as available” basis. We disclaim all representations and warranties, express, implied or statutory not expressly set out in these terms including the implied warranties of merchantability, fitness for a particular purpose and non-infringement. In addition, we make no guarantee regarding the reliability, timeliness, quality, suitability or availability of our services or our site or any content supplied to you via them.
  3. Except for any legal responsibility that we cannot exclude in law (such as for death or personal injury) or arising under applicable laws relating to the protection of your personal information, neither we nor Studeo’s parents, subsidiaries, affiliates, officers, directors, shareholders, employees or our suppliers are legally responsible for any:
     1. losses that were not foreseeable to you and us when this contract was formed;
     2. losses that were not caused by any breach on our part;
     3. business losses;
     4. losses or descruction of data; or
     5. losses to non-consumers,
        arising out of or in connection with our services our app or this contract based on any theory, even if advised of the possibility of such damages. The negation of damages set forth in this section 11 is fundamental for the basis of the bargain between us and you. Our services and our site would not be provided without such limitations.
  4. We are not responsible for events outside our control. If the provision of our services or our site is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end your contract with us and receive a refund for any services you have paid for but not received.
  5. When we are liable for damage to your property. If defective online services that we have supplied damages a device or content belonging to you, we will either repair the damage or pay you compensation. However, we will not be liable for damage that you could have avoided by following our advice to apply an update offered to you free of charge or for damage that was caused by you failing to correctly follow installation instructions or to have in place the minimum system requirements advised by us.
  6. Financial cap on our liability. If we are liable to you in connection with the provision of our services or our site, to maximum extent permitted under applicable law, in no event will our liability, and the liability of our parents, subsidiaries, officers, directors, employees, and suppliers, to you or any third parties in any circumstance exceed the amount of fees you pay to us in the 12 months prior to the action giving rise to liability.
  7. You and The Vazir Group agree that any cause of action arising out of or related to  our services and/or our site must commence within six (6) months after the cause of action arose, to the extent permitted under applicable law.
• Intellectual property rights
  We take intellectual property and rights holders’ rights very seriously and we expect you to do the same. If you are a copyright holder, or its agent or licensee and consider that any content contained our site and any content supplied to you via them infringe copyrighted work, we request that you send us a notification of the alleged copyright infringement for the attention of our Copyright Team at the address set out above.
• Third-party rights
  No one other than a party to this contract has any right to enforce any term of this contract.
• Complaints and Disputes
  1. We will try to resolve any disputes with you quickly and efficiently. If you are unhappy with the services we have provided or any other matter, please contact us as soon as possible using the contact details set out at the top of this page.
  2. If a dispute cannot be resolved in accordance with our Complaint Handling Policy or you are unhappy with the outcome, you can still bring court proceedings in accordance with section 15 below.
• Governing Law and Court Proceedings
  1. The laws and regulations of the Dubai International Financial Center (DIFC) apply to this contract, although if you are resident elsewhere you will retain the benefit of any mandatory protections given to you by the laws of that country.
  2. Without prejudice to your statutory rights under the laws of the country where you usually reside, any disputes will be subject to the exclusive jurisdiction of the Dubai International Financial Center (DIFC).